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FREQUENTLY ASKED QUESTIONS

Welcome to CogniBox frequently asked questions page!

If you cannot find the answer to your questions here, please contact our Customer Service.

QUESTIONS


Are the features available to the caller in a particular order, or can I mix them up?

Are there any capacity issues?

Are there any features that I require me to contact Voicecom?

Are there any limits to the Recruiter features?

Can callers send a fax to my Recruiter service?

Can I get a vanity number?

Can I listen to my voice messages using a telephone?

How can I use Recruiter to promote my business?

How do I listen to my voicemail?

How easily can I change my Recruiter features?

How is Recruiter billed?

How long does it take for one of my callers to download a fax?

What are some of the features that I get with Recruiter service?



ANSWERS


Are the features available to the caller in a particular order, or can I mix them up?

The features are available as menu options in a fixed order. The menu options are as follows:
Option 1 - 3: For 24/7 Sales Messages only
Option 4 - 5: For Fax on Demand only
Option 6: For Voicemail only
Option 7: For Caller Transfer only
You can choose to activate each feature by recording a customized menu options greeting that directs callers to the respective feature. Since all of the features are available with Recruiter service, you can choose to activate as many or as few features as necessary. Here are some examples of customized menu options:
· Example of menu options greeting for Recruiter service with an activated sales message, fax. and voicemail feature:
· Press 1 for more information about our products
· Press 4 to download an order form to any fax machine
· Press 6 to leave a message

Example of a menu options greeting for Recruiter service with all available features activated:
· Press 1 to hear more about this month's product line up
· Press 2 to hear more about available promotions
· Press 3 to find out how to become a member
· Press 4 to download an order form to any fax machine
· Press 5 to download a product list to any fax machine
· Press 6 to leave a message
· Press 7 to reach me.

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Are there any limits to the Recruiter features?

Customized Greetings - You can record a welcome and menu options greeting (each up to 5 minutes in length).
24/7 Sales Messages - You can record up to 3 customized announcements (up to 5 minutes in length).
Fax on Demand - You can add up to 2 fax messages with no page limit.
Voicemail - You can allow callers to leave voicemail messages (up to two minutes in length).
Caller Transfer - You can allow callers to reach you live at any phone number (within the domestic US).
Caller Transfer - You can allow callers to reach you live at any phone number (within the domestic US).

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What are some of the features that I get with Recruiter service?

· Customized Greetings - Your voice can welcome a caller and instruct them to select an option, such as listen to a pre-recorded sales message, request a fax, or reach you live.
· 24/7 Sales Messages - Callers can select at anytime to hear customized announcements you record about your business.
· Fax on Demand- Callers can request to have a fax delivered at any time to any fax number (within the domestic US).
· Voicemail - Callers can leave you a message when you are not available.
· Caller Transfer - Callers can be transferred at any time to any phone number (within the domestic US).

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Are there any capacity issues?

Recruiter is a powerful service designed to support your business:
· Multiple people can access your service at the same time, eliminating the frustration caused by busy signals.
· Voicemail messages automatically arrive in your e-mail account, so there is no danger of losing business because of too many voicemail in your messaging inbox.
· Since voicemail messages are sent to your e-mail account, you can organize and archive your voicemail messages indefinitely.

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How is Recruiter billed?

Recruiter is billed in full-minute increments from the moment your Welcome Greeting answers.

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How long does it take for one of my callers to download a fax?

The length of time varies, from 15 seconds to a minute to print each page, depending on the type of fax machine your caller is using.

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How do I listen to my voicemail?

Messages are automatically delivered to your e-mail account as sound attachments (Real Audio format) so that you can hear them at any time and save them just like e-mail. If you do not have Real Audio player installed on your computer, you can obtain a free copy of it by visiting http://www.real.com.

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How easily can I change my Recruiter features?

You have the power to activate each feature of Recruiter service. You can choose to activate each feature by recording a customized menu options greeting that directs callers to the respective feature. For additional information on activating a feature, please refer to the Recruiter Quick Start guide.

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How can I use Recruiter to promote my business?

· The Customized Greetings let you record a personalized greeting and menu options so customers always recognize your business.
· With 24/7 Sales Messages, your customers can hear about the latest promotions at any time of theday or night.
· The Fax on Demand feature allows your customers to request printed information, such as monthlyspecials, order forms, or directions, without interruptions to your office staff.
· Since voicemail messages are automatically forwarded to your e-mail account, your message inboxnever gets full.
· Caller Transfer allows customer to reach you live without having to call a second number.

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Can callers send a fax to my Recruiter service?

The service is unable to receive faxes from callers at this time. However, it can send fax messages when a caller selects a Fax on Demand feature.

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Can I get a vanity number?

Can I select the toll free number for my Recruiter service?

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Can I listen to my voice messages using a telephone?

Though you cannot listen to your voicemail from a telephone, your voicemail will be forwarded to the e-mail account you provided. The From: field of each e-mail messages will contain the phone number of the caller so your e-mail messages can be easily organized.

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Are there any features that I require me to contact Voicecom?

Yes, you must contact Voicecom's Client Services to modify the e-mail address associated with the Voicemail feature, to update your call forwarding number for the Caller Transfer feature, or to reset your passcode.

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